For more answers about insurance and billing,
please contact our Financial Services team
toll-free at +1 855-293-2639, Option 4.
Is Progenity in-network with my health plan?
We are a participating provider with many major health plans, state Medicaid programs, and Medicare. However, we may not be an in-network provider for your health plan. To find out, please call us at +1 855-293-2639, Option 4.
I have questions about the Explanation of Benefits I received from my health plan.
After the tests selected by you and your healthcare provider have been completed, you may receive a document from your health plan called an Explanation of Benefits (EOB). The EOB summarizes the status of our claim to your health plan and describes what the insurance company perceives your responsibility to be. This can change over weeks or months as we appeal for payment from the insurer. It is important for you to understand that the EOB is not a bill. If you have questions regarding the amounts shown on your EOB, please call us at +1 855-293-2639, Option 4.
I have questions about a bill I received from Progenity.
If you should receive a bill directly from Progenity showing that you have a balance due, please contact us to verify the amount due and to discuss your payment options. Flexible payment options are available, and you may be eligible for our Peace of Mind program, which limits out-of-pocket expenses for qualified patients.
I have concerns about the cost of my testing.
At Progenity, we believe all patients should have access to the highest quality genetic tests without the burden of exorbitant medical costs. That’s why we offer the Peace of Mind program, which provides payment assistance for patients who are facing financial difficulties. To discuss your options, please call us toll free at 1-855-293-2639, option 4.
I received a payment from my health plan for the testing services provided by Progenity.
In some rare circumstances, the insurer may mistakenly send reimbursement directly to the patient, instead of to Progenity. If you do receive a payment from your health plan for our laboratory services, please call us at +1 855-293-2639, Option 4, for instructions on how to forward the payment.
Can I pay my bill online?
Yes. If you’ve received a bill from Progenity and would like to pay online via credit card, click here to go to our secure payment page.
Where should I mail my payment?
If you need to mail a payment to Progenity, please send it to:
P.O. Box 674425
Detroit, MI 48267-4425
I have other questions about my insurance coverage or my bill.
We'd be happy to address your questions when you call us at +1 855-293-2639, Option 4. Please do not call your healthcare provider's office with billing questions, as they will not be able to assist you with your Progenity bill.